12 · Appropriate Feedback

Web 2.0 Services

Once a user has submitted text or an answer to a question or multiple choice items it is important that correct feedback is received to prevent confusion. There should be no time restrictions and clear methods for pausing items or returning to a page to correct an error. Labels and instructions should be provided where content requires user input or uses unfamiliar icons. Accessible help or support materials can assist the user with interacting with the content.

Outcomes and Scores

This test has 4 possible outcomes.

Outcome Score
Appropriate feedback, user directed to what they should do next, no time restrictions. 100%
Some text feedback (e.g. "bad username"), or new page reached without further action, time allowance if offered can be extended. 67%
User directed between steps in a process, no information about the process but time limiters shown. 33%
No feedback, user may be confused about what to do next and action times-out. 0%


The results of this test are taken into account when calculating accessibility scores for the following disabilities.


The following technique may come in handy when running this test.


This test aims to cover the following sections of best practice.

Document Section Heading
WCAG 2.1 2.2 Enough Time More Info
WCAG 2.1 2.4 Navigable More Info
WCAG 2.1 3.3.1 Error Identification More Info